Maintenance Matters

Focus on Emergencies

The Emergency Repair Team provides a 24 hour 7 days a week service
Within four hours of reporting a genuine emergency, an experienced tradesmen
will visit to deal with the problem. Last year alone the service dealt with over 4000 call outs.

A trained operator will discuss the problem with you and decide whether
it needs to be treated as an emergency.

If it is a genuine emergency the operator will arrange for an experienced tradesman to call.

You must be there to let him in and stay with him whilst the work is completed. Remember it may take up to four hours for the tradesman to attend during busy periods.

If the repair can be carried out quickly the tradesman will do so.
If a larger repair is needed the property will be left in a safe condition
The repair will then be carried out during normal working hours.

This may mean:-

• Shutting off the water
  
  
• Boarding up a broken windows

Guildford Spectrum