The facilities on this page will allow you to determine whether we are living up to our promise to:

"Speedily, accurately and courteously pay Housing and Council Tax Benefit to assist those with a basic requirement of shelter, who do not have the means to pay for all of it for themselves"

Objectives Statement (updated September 2003)

Standards of Service You Can Expect  from Guildford Benefits

Performance Information - How are we doing?

Verify our performance:

So far between 1 April 2003 and 31 March 2004

For the year     2002/03

- full performance indicator list for 2002/03

For the year     2001/02

- full performance indicator list for 2002/02

For the year     2000/01

 - full performance indicator list for 2000/01

For the years   1995 -2000

See also pages on Plans for the Future