You can visit, phone or contact us by e-mail to get information on a wide range of housing related issues. We are able to offer a free and confidential service to families, couples and single people. For more advice click below to see the Housing Advice Bulletin:
Due to recent changes in Government legislation we have had to delay the updating of the advice bulletin. We aim to have an updated version published shortly.
We apologise for any inconvenience this may have caused.
Housing Staff are available to give advice and assistance on the following matters:
HOMELESSNESS
Our main aim is to assist in the prevention of homelessness.
In cases where homelessness cannot be avoided, advice will be given on your housing options to help you find other accommodation.
For single people, it may be possible for a referral to be made to a town centre hostel.
Help can be given to those people fleeing domestic violence.
HOUSING REGISTERS.
Guildford Borough Council has its own stock and manages a housing needs register in partnership with a number of Housing Associations, who also have housing in the Borough.
To see if you are eligible for the register you should contact the Housing Advice Centre.
Other registers held at the Housing Advice Centre are:
- Low Cost Home Ownership.
- Transfer Register - Council and Housing Association tenants only.
OTHER WAYS OF MOVING
Homes Mobility Scheme - This is a national scheme to enable people to move from one area to another. http://www.homes.org.uk/
Homeswap - This is a national register held at the Housing Advice Centre.
Mutual Exchanges - The Housing Advice Centre is used to advertise the details of local tenants wishing to exchange within the Borough.
PRIVATE TENANTS
A service is provided for private tenants, to inform them of their rights, responsibilities and options. Housing staff can give advice on:
- Tenancy Law- Inc Harassment and illegal evictions.
- Advice on seeking private rented accommodation- in the Guildford area.
- Guildford Borough's rent deposit scheme.
COUNCIL TENANTS
The Housing Advice Centre is also used by the Councils existing tenants, and enables them to access the following information and services:
- Tenancy Law - Inc transfer of tenancy and succession rights.
- Rents - Inc payments and arrears.
- Management - Inc neighbour nuisance and tenancy conditions.
- Repairs - a free dedicated phone line to report all property repairs.
REHOUSING
The rehousing team are also available at the Housing Advice Centre. You will need to contact them if you wish to:
- Sign a new Guildford Borough Tenancy.
- Terminate a Guildford Borough Tenancy.
- Rent a Guildford Borough Council Tenancy - a further charge is added for private tenants.
Further advice can be sought on the following subjects:
- Community Care Grants.
- Supported Housing.
- Floating Support.
- Sheltered Housing.
- New Housing Developments in the Borough.
- Keyworker Initiatives.
Postal Address:
The Housing Advice Centre
Guildford Borough Council
Millmead House
Millmead
Guildford
Surrey GU2 4BB
How to contact us:
Tel: (01483) 444244
Fax: (01483) 444243
E-mail: [email protected]
Website address: http://www.guildford.gov.uk/
Housing Advice Centre opening times:
- Monday - Thursday: 8:30 - 5:00pm
- Friday: 8:30 - 4:30pm
Private interviews can be given without appointment, but if you wish to be seen during a lunch period i.e. 12:00 midday - 2:00pm, a prior appointment will need to be arranged.