When we deal with your feedback we will respect your right to confidentiality and keep to relevant data protection laws.

We will use the personal information you give us only to process your complaint and to correct things.

We will give details of your complaint only to people who need them to investigate and settle the matter, or to monitor the types of complaint we receive.

If you report a matter which may need to be enforced under the town and country planning laws, we will not reveal your name and address.

'A Guide to our policy on Customer Care ' and Personal Information - your right to know' give more details on how we use your persoanl details.

In all our dealings with the public, we are committed to following the Human Rights Act 1998.