Once you have ben through our complaints procedure, you can write to the Ombudsman. The address is:

Millbank Tower
Millbank
London
W1P 4QP

Or you can phone the Ombudsman's advice line on 0845 602 1983. You can get Ombudsman complaint forms, including versions in large print, from the Ombudsman's website at www.lgo.org.uk and from our offices.

When you refer your complaint to the Ombudsman, he or she will first check to make sure we have had the opportunity to deal with it under our complaints procedure. If we haven't, he or she may refer the complaint back to us to deal with