You can get useful information on how to contact particular departments and services:

- in our 'A-Z of Services' booklet (ring 01483 505050 for a free copy)

- in the phone book; or

- from this web site

It saves time if you go straight to the department you need using the direct dial number. If you are not sure which number to ring, phone our switchboard on 01483 505050 between 8.30am and 5pm from Monday to Thursday, and between 8.30am and 4.30pm on Fridays.

We will try to respond promptly to you when you ask us to reply and aim to acheive the following standards.

Written comments (by email, fax or letter).

We should acknowledge these within three working days. When we can't reply fully straight away, we aim to give a fuller reply or an update within 10 working days

Phone Messages

We should acknowledge these within three working days. When we can't reply fully straight away, we aim to give a fuller reply or an update within 10 working days

Visiting Us

We cannot always answer your question fully straight away. When this is the case we aim to give you an update or a fuller reply within 10 working days of meeting you. It is often better to make an appointment before you visit to make sure that the person you want to see will be in when you call.